[HCM] – Front Office Trainer

Mô tả công việc

Địa điểm làm việc: Quận 3, TP HCM

Mô tả công việc

RESPONSIBILITIES:

• Assist with Designing and Implementing Training Programs

Develop and implement effective training programs

Ensure staff members are equipped with necessary knowledge and skills

Evaluate and continuously improve training programs

Create professional and accessible training materials

• Conduct On-the-Job Training for Front Office Department

Provide hands-on training and coaching to the front office team

Focus on both technical skills and soft skills

Ensure excellent guest service delivery

Monitor and support knowledge application in practice

• Train Orientation Classes for Newcomers

Lead orientation sessions for new employees

Ensure they feel welcomed and comfortable

Equip them with necessary skills during two-month probation

Support integration into the new work environment

• Travel to New Hotel Locations Across Vietnam

Support new hotel openings at different locations

Build and train front office teams from the ground up

Ensure consistency in service quality

Transmit brand culture and standards

Yêu cầu

REQUIREMENTS:

At least 1 year of experience in the Front office department within the hotel industry

Fluent in English, both written and spoken

Willingness to travel to different locations across Vietnam

Proficiency in Microsoft Office

Strong communication and interpersonal skills

A proactive, positive attitude with a focus on growth and continuous improvement

Quyền lợi

13th-month salary.

Annual Leave: 12 days.

Employee discount.

Provide budget for Laptop purchasing.

Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.

Other allowance (Team bonding, birthday, marriage,…).

Annual Performance Review.

Working in a dynamic and professional environment