[HCM] Guest Relation Officer

Mô tả công việc

Địa điểm làm việc: Quận 1, TP HCM

Mô tả công việc

Welcome guests warmly and ensure a smooth arrival, stay, and departure experience.

Build positive relationships with guests and anticipate their needs.

Handle guest inquiries, requests, feedback, and complaints promptly and professionally.

Coordinate with Front Office, Housekeeping, Maintenance, and other departments to ensure guest satisfaction.

Conduct guest engagement activities and follow up on special requests.

Monitor online reviews, guest feedback, and satisfaction scores.

Assist in VIP guest arrangements, special occasions, and personalized experiences.

Maintain accurate guest records and update guest preferences in the system.

Support upselling opportunities and promote hotel services and facilities.

Ensure compliance with company service standards and brand guidelines.

Yêu cầu

Graduated 12/12 and related degree.

Have 6-12 months experience in receptionist, concierge,…3-5 star hotel/resort scale.

Proficient in English communication.

Hardworking, diligent, honest, careful, enthusiastic and good team support

Discipline and positive attitude

Quyền lợi

Probation receives 100% salary.

Young and dynamic working environment.

13th month bonus, annual salary review.

Enjoy other benefits according to Company policy.

Participate in social insurance,health insurance,unemployment insurance according to state regulations.