Hostess

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Create unforgettable welcome experiences and thoughtful farewells for our guests, by tailoring guest interactions according to

individual guests’ needs when they dine at your restaurants.

You always acknowledge guests and remember important information as guest names, preferred seating and favourite aperitifs

You have extensive knowledge about activities in Resort and the rest of Phu Quoc Island, allowing you to give guests

recommendations in order to optimize overall guest experience

You have the knowledge to operate Opera System, sort out Guest in House report, VIP of the day and Accor Member list and share the

information to all colleague before operation time

Take charge of managing the guest proles in the restaurant management system and update important guest information, such as:

dining preferences, dietary restrictions and preferred seating

You have the ability to use suggestive selling as a way to complement services inside the resort, resulting in higher average spending

and increased revenue

You have the knowledge to operate the Point of Sale system and assist the team in handling payments and recording orders through

the POS

You are responsible for managing the reservation channels and ensures that bookings are conrmed according to the standards,

resulting in a positive rst impression

Perform any other duties that may be assigned by the management from time to time

Yêu cầu

Diploma or Vocational Certicate in Hospitality Skills or related eld

Possess customer service-oriented mindset

Always maintain proper grooming as hotel’s policy

Can work in rotated shifts

Fresh candidates are welcomed to apply

Good English

Quyền lợi

• Salary and Allowances

Full Salary & monthly Service Charge in probation period.

Relocation allowance by ranks.

Home Visit allowance.

• Benefits

Supported housing staff with full amenities and entertainment area.

Support shuttle bus to Resort

Full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of Accor.

05 Working day | 02 day off per week

All Heartist card apply for all Accor Hotels.

• Insurance policy

Social Insurance in Probation Contract.

Suncare Insurance according to the provisions of policy SunGroup.

Special promotion for resort service by rank.