Lễ Tân Khách Sạn – Guest Service Agent (Novotel Living Saigon South)

Mô tả công việc

Địa điểm làm việc: Quận 7, TP HCM

Mô tả công việc

MAIN RESPONSIBILITIES

• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security at Front Desk.
• Ensure reservations have correct tariffs and up-selling techniques.
• Ensure messages are accurate and passed on promptly.
• Provide business corner services as required, with correct charges posted to guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Providing wake up call to guest and ensure these received.

CUSTOMER SERVICE

• Provide efficient, friendly and professional service to all guests.
• Understand and strictly follow up Department targets
• Work together with trust so that colleagues and management meet the goals of the department/hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel/company.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Yêu cầu

Knowledge and Experience

• Graduated University/College with major related to Hospitality
• Having 6 months experience
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel and Word

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Quyền lợi

Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.

Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.

Phụ cấp ăn trưa, đồng phục & giặt ủi miễn phí

Full salary (Ngay trong thời gian thử việc) + Service Charge + Allowance

Đóng BHXH full lương (Ngay trong thời gian thử việc).

Mua gòi bảo hiểm sức khỏe + bảo hiểm tai nạn

Thưởng tháng 13++, lễ tết, hiếu hỷ, sinh nhật,…

Khám sức khỏe định kỳ, đi du lịch hàng năm

Thời gian làm việc xoay ca 5 ngày/tuần (2 OFF/tuần)