Nhân viên Lễ tân | Guest Service Agent

Mô tả công việc

Địa điểm làm việc: Thành Phố Phan Thiết, Bình Thuận

Mô tả công việc

• Operate the reception desk to ensure brand standards and procedures are followed
• Smiles and greet all guests immediately in a gracious and professional manner, handling all guest questions and problems promptly
• Handle the processing of the guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted, and support receipts are properly filed/attached.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
• Be completely knowledgeable of room types, sale types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room layouts and features.
• Coordinate with bellmen for the delivery and collection of guests’ luggage on their arrival and departure.
• Upsell Hotel product with a view to maximizing revenue and average rate
• Check rooms blocked for all VIPs prior to their arrival and make sure all amenities are in place. Liaise and inform department heads concern of any VIPs arriving at the Hotel.

Yêu cầu

A minimum of 1 years of Front Office experience in international hotel brand

A degree or diploma in Hotel Management or equivalent

Office Computer.

Well-presented, organized and calm personality.

Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week

Russian speaker is preferred.

Quyền lợi

• 100 % service charge during probation
• High insurance contribution ratio
• Staff house for non local employees
• Upselling incentives