Night Front Desk Attendant

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

• Greets all guests at all times in a friendly and

helpful manner and attempts to learn and use guest’s name at every

opportunity

• Registers and rooms all arrivals according to

established procedures

• Maintains intimate knowledge of departmental

standards and procedures

• Performs check in, check out and room change

procedures and ensures all data are entered completely into the hotel systems

in accordance with reservation

• Maintains cashier float and ensures accurate daily

report of all money received

• Cashes hotel guest’s personal and travelers checks

and assists with currency exchange

• Keeps abreast

of all modifications to accounting policies and procedures

• Responsible

and attends to guest’s request of using the service of safety box at all times

• Knowledgeable

of all special promotion procedures, for programs such as; Seasonal Packages,

Frequent Flyers Programs, and also Accor Loyalty programs.

• Attends to

guest’s complaints, inquiries and requests, referees problems to supervisor/Duty

Manager if he/she unable to assist

• Is familiar

with other Accor hotels so that guest indicating any next destination on the

registration card can be “sold” an onward booking to another Accor hotel

• Does

everything possible to ensure that the guests depart the hotel with a positive

impression of hotel service

·

Performs the

audit balances and prepares all works for audit in an orderly fashion

• When on night

shift, checks night report, prepare the morning report and prepare all

necessary forms for the guest arrival

• Maintains

comprehensive knowledge of standard reservation procedures including correct

forms to use, how to read fax, e-mail, messages, and how to interpret

availability sources within the reservation systems

• Takes

personal interest and pride to ensure that the front desk work area is kept

clean and in an orderly state al all times

• Endeavors to

maintain the high standards of the hotel with particular regard to the

importance of A/Club member and other VIP’s and with reference to hotel and to

be a health or safety hazard

• Conversant with emergency evacuation and fire

procedures for relevant department

·

Perform any

other task assigned based on the hotel needs or requirements.

Yêu cầu

Communication

skills are utilized a significant amount of time when interacting with others;

demonstrated ability to interact with customers, employees and third parties

that reflects highly on the hotel, the brand and the Company.

Good writing

skills

Proficient in

the use of Microsoft Office and OPERA

Problem solving, training and organizational

abilities

Quyền lợi

• Dynamic, professional & open minded working environment.
• Joining training courses according standard of AccorHotels.
• Good salary, benefits and bonus.
• Have annual physical examination.
• Supporting shift meals at staff canteen