Night Manager

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

• Front Office Operation

Conduct daily briefings and ensure that all pertinent information is well received by team members

Manage and supervise all tasks of Staff to ensure that highest quality service is delivered and department standards are met

Review, analyze and suggest improvement of work flow and standards at the Front Desk

Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

Communicate with Front Office Manager on all matters regarding guest services & hotel operations

Ensure documentation of all guest related issues using the logbook

Sign media and supervise shift handover procedures

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Ensure that front line staff complies with marketing techniques and maximizes sales

Check billing instructions, monitor guest credit and act upon any discrepancies

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and

manage hotel emergencies.

Conduct Night Audit Process for hotel

• Team Management

Provide department orientation and training of the hotel service standards, procedures and programs

Constantly monitor team members’ appearance, attitude and degree of professionalism

Motivate and provides a work environment which brings out the best in team members

• Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Resort

Yêu cầu

• Knowledge and Experience

Diploma in Tourism/Hospitality Management

Minimum 2 years of relevant experience in a similar position

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Good working knowledge of MS Excel, Word, & PowerPoint

Prefer candidate being proficient with Opera System

• Competencies

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all time.

Quyền lợi

• Salary and Allowances.

Full Salary & monthly Service Charge in probation period.

Support to relocation allowance by ranks.

Home Visit allowance.

• Benefits

Supported housing staff with full amenities and entertainment area.

Support shuttle bus to Hotel.

Support for full meals during the work shift and day off.

Uniforms are provided according to Hotel standards.

International working environment, joining training courses according standard of AccorHotels.

05 Working day | 02 day off per week.

All Heartist card apply for all Accor Hotels.

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Develop your talent through learning programs by Academy Accor.

Opportunity to grow within your property and across the world.

• Insurance policy

Insurance according to the provisions of Labour law.

Suncare Insurance according to the provisions of policy SunGroup.

Special promotion for resort service by rank.