[NOVOTEL PHU QUOC RESORT] Duty Manager – Quản lý trực ca

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Front Office Operation

Conduct daily briefings and ensure that all pertinent information is well received by team members

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

Review, analyze and suggest improvement of work flow and standards at the Front Desk

Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

Communicate with Front Office Manager on all matters regarding guest services & hotel operations

Ensure documentation of all guest related issues using the logbook

Sign media and supervise shift handover procedures

Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Assist Guest Relations in greeting, rooming, and sending off guests

Inspect front of house and back of house regularly for cleanliness and orderliness

Ensure that front line staff complies with marketing techniques and maximizes sales

Check billing instructions, monitor guest credit and act upon any discrepancies

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

Ensures the Safety, Security and Loss Control policies and procedures are complied with at the lobby and driveway. Handle and manage hotel emergencies.

Conduct Night Audit Process for hotel

Team Management

Provide department orientation and training of the hotel service standards, procedures and program

Constantly monitor team members’ appearance, attitude and degree of professionalism

Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Yêu cầu

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Quyền lợi

Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).

Relocation Allowance: Hỗ trợ chi phí nhận việc.

Gasoline Allowance: Phụ cấp xăng xe hàng tháng.

Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.

3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.

Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.

International working environment: Môi trường làm việc quốc tế chuyên nghiệp.

AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.

Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền…

13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.