Operator/ Nhân viên trực tổng đài

Mô tả công việc

Địa điểm làm việc: Quận Ngũ Hành Sơn, Đà Nẵng

Mô tả công việc

Handle all incoming and outgoing calls courteously and accurately; respond to guest inquiries and follow up on requests.

Provide hotel and F&B information, take Room Service orders, and perform personalized wake-up calls.

Handle guest complaints professionally over the phone and coordinate with relevant departments for resolution.

Identify VIP, Melia Rewards and repeat guests to deliver personalized service.

Ensure timely message delivery and issue telephone invoices when required.

Comply with standard operating procedures, Melia Loyalty programs, and emergency & safety regulations.

Remain alert to suspicious calls or situations and report immediately to Duty Manager or Security.

Maintain a clean, professional work area and good coordination with other departments.

Perform other duties as assigned by supervisors.

Yêu cầu

Proficiency in English, speaking in Korean is plus point;

University diploma / Degree in Hospitality Management, Tourism, Business Administration or relevant fields.

Good knowledge of the office package.

Knowledge of Customer experience tools will be highly valued.

Strategic vision, quality and professionalism, proactivity for excellence, strong communication and influence, analytical thinking, service orientation and teamwork.

Quyền lợi

Competitive salary offered.

Opportunities to access to a career advancement with one of the world leading hotel group.

Annual company outing trip.

Insurance & annual leaves benefits.

Service charge during 02 months of probation.