Outlet Supervisor | Giám sát Nhà hàng

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits

Yêu cầu

Qualifications – Experience

• College/University degree in Hospitality Management, Food & Beverage, or a related field
• 1–2 years of experience in a similar position within a hotel or resort
• Good understanding of restaurant operations, service standards, and food safety & hygiene
• Strong skills in staff supervision, training, and handling guest complaints
• Good English communication skills and ability to use POS systems
• Professional appearance, able to work under pressure, and willing to work rotating shifts

Quyền lợi

Quyền lợi được hưởng:

• Social Insurance as per Vietnamese Law

Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam

• Other benefits of Sun Group
• Phí dịch vụ hàng tháng
• Các quyền lợi khác trao đổi khi phỏng vấn.