Receptionist

Mô tả công việc

Địa điểm làm việc: Quận Cầu Giấy, Hà Nội

Mô tả công việc

I. Job Description

Welcome and greet guests in a professional, friendly, and enthusiastic manner.

Perform check-in and check-out procedures in accordance with the hotel’s standards and procedures.

Receive, handle, or coordinate the resolution of guests’ requests, inquiries, and complaints throughout their stay.

Provide information about hotel services and introduce and promote products and services to guests.

Assist guests with transportation and service bookings and provide travel information when required.

Coordinate with relevant departments to ensure the best possible guest experience.

Handle cashiering, payment processing, and invoice reconciliation in accordance with regulations.

Update guest information and prepare relevant reports as requested by management.

Perform other duties as assigned by the Department Head.

Yêu cầu

III. Job Requirements

College degree or above, preferably in Tourism, Hospitality, or a related field.

Fluent in spoken English.

Relevant work experience and experience using Opera.

Careful, hardworking

Quyền lợi

II. Benefit

Salary negotiable

Work uniform provided

Duty meals provided

A friendly and professional working environment

Other benefits in accordance with company policies

Annual health check-up