Receptionist/ Nhân viên lễ tân

Mô tả công việc

Địa điểm làm việc: Quận Đống Đa, Hà Nội

Mô tả công việc

Handle guest check-in, check-out, and cashiering duties efficiently.

Prepare arrival lists, guest profiles, and pre-arrival arrangements.

Welcome guests, complete registration, and issue room keys following standards.

Ensure VIPs, members, and repeat guests receive personalized service and recognition.

Coordinate with other departments to fulfill guest requests and ensure satisfaction.

Maintain and update guest history and profiles in the system.

Promote hotel services, facilities, and inter-hotel sales to maximize revenue.

Handle guest complaints, inquiries, calls, and messages professionally.

Ensure guest privacy, confidentiality, and monitor in-house credit matters.

Follow hotel policies, safety procedures, grooming standards, and attend trainings as required.

Yêu cầu

Good command of spoken and written English

Strong computer skills

• Initiative, courteous, hard working and attentive to details

Working experience with Opera system is an advantage

Having experiences at the same position in hospitality is a plus

Quyền lợi

Competitive package of salary and benefit

12 days of fully paid annual leave, plus public holidays as per company policy

Comprehensive social insurance and health insurance according to Vietnamese labor law

Professional and dynamic working environment

Strong focus on career development, training programs, and advancement opportunities within the Accor Group

Staff meals during working hours

Uniforms provided and laundry service

Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts

Supportive and multicultural workplace with opportunities for internal promotion

Wellness programs and team-building activities