Recreation Manager

Mô tả công việc

Địa điểm làm việc: Thành Phố Hạ Long, Quảng Ninh

Mô tả công việc

Operational Management

Manage the daily operations of all recreation facilities and activities.

Ensure all recreation areas are clean, safe, and well-maintained.

Develop and implement engaging recreational programs for guests of all ages.

Monitor guest satisfaction and continuously improve recreation services.

Ensure compliance with health, safety, and hygiene standards.

Guest Experience

Create innovative activities and wellness programs that enhance guest engagement.

Interact with guests to understand preferences and respond to feedback professionally.

Handle guest inquiries, requests, and complaints efficiently.

Promote recreation activities to increase participation and guest satisfaction.

Team Leadership

Recruit, train, schedule, and supervise recreation team members.

Conduct regular training sessions to maintain service excellence and safety awareness.

Evaluate staff performance and support professional development.

Foster a positive and motivating team environment.

Financial & Administrative Duties

Prepare departmental budgets and control operational expenses.

Monitor revenue opportunities through recreation programs and activities.

Maintain inventory and ensure proper use of equipment and supplies.

Prepare reports on activities, attendance, and performance metrics.

Health & Safety

Ensure all activities comply with safety regulations and risk management procedures.

Conduct regular inspections of equipment and facilities.

Maintain emergency response readiness and staff safety training.

Yêu cầu

Bachelor’s degree in Hospitality Management, Sports Management, Recreation, or related field preferred.

Minimum 3–5 years of experience in recreation, leisure, or hospitality operations.

Strong leadership and team management skills.

Excellent communication and guest service skills.

Ability to organize events and recreational programs creatively.

Good problem-solving and organizational abilities.

Fluent English communication skills preferred.

Quyền lợi

Competitive salary / Mức lương hấp dẫn

At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm

Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.

100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.

Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.

13th month salary/ Chế độ thường thường niên (lương tháng 13)

Birthday gifts and Internal Service Discount in accordance to IHG and resort’s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.

Enjoys IHG’s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.