Reservation Supervisor/ Giám sát Đặt phòng

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

Determine guest needs and quote the appropriate room and rate as per requirements

Input booking information into the Reservation System

Process amendments to reservations such as extensions, early departures, etc.

Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

Record special billing arrangements for groups and conventions

Coordinate and communicate with all other departments to ensure a smooth operation

Yêu cầu

Minimum 1 year of experience in Reservation or Sales and 6 months in team leader roles.

Good at English for phone and email communication.

Proficient in basic Microsoft Office skills.

Ability to work under high pressure

Ability to work effectively and contribute in a team development

Demonstrates self-motivation and a proactive attitude

Well-presented and professionally groomed at all times

Quyền lợi

2-month probation period with 100% salary and full-service charge

5 working days per week as regulated

2 days off per week

Social Insurance participation upon signing the official Labor Contract

Uniform and meal during shift provided by the Hotel

Employee preferential rates when using hotel services

Creative and friendly work environment

Domestic and international training courses

12 days annual leaves

Periodic health checks