Reservations Supervisor/Giám sát Đặt phòng

Mô tả công việc

Địa điểm làm việc: Quận Ngũ Hành Sơn, Đà Nẵng

Mô tả công việc

• To assist Reservation Manager in supervising and training staff within the section
• To Arrange roster for the department
• To be in charge of the department in case the absence of Reservation Manager
• She/he ensures the effective and smooth operation of the reservation system. She/he assists her manager in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.
• Sells hotel rooms and make reservations according to rooms availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.
• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required.
• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
• To inform related department of any last minute VIP’s, Suite Bookings or any unusual information concerning the expected arrivals for further action.
• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Reservation Manager.
• To control room availability / types and to keep relevant departments informed of close-out dates.
• To ensure all room reservations are guaranteed during peak periods and festive seasons.
• To maximize revenue and occupancy by up selling and suggestive selling.
• To ensure all reservations queries are replies within 24hours.
• To implement an effective filling system for different types of correspondences.
• To inform the Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
• To exercise flexibility in offering room rates during low period.
• To ensure prepayment is received for travel agents / groups prior to its arrival.

Yêu cầu

Previous experience in hospitals/hospitality environment

English fluent and relevant degree.

Computer proficiency.

Quyền lợi

5 working days and 2 days off per week.

Social, health, and unemployment insurance in accordance with Vietnamese labor laws.

Holiday and Tet bonus, plus a 13th-month salary.

Annual health check-ups.

24/7 accident insurance.

Meals and uniforms provided during shifts.

Annual company trips, sports events, and employee engagement activities.

Career growth opportunities within the Accor Group.

Exclusive employee rates at Accor hotels worldwide.