[Southern Region] Regional Operations Manager

Mô tả công việc

Địa điểm làm việc: Quận Hải Châu, Thành Phố Đà Lạt, Quận 3, Đà Nẵng, Lâm Đồng, TP HCM

Mô tả công việc

Role Overview

Responsible for overseeing and optimizing operations across hotels and resorts in Southern Vietnam, including cost control, team development, and building scalable operational systems and SOPs.

Key Responsibilities

• Regional Operations Management

Oversee day-to-day operations across all properties in the region

Ensure stable operations and consistent service standards

Work closely with the Operations Director and receive reports from:

General Managers, Guest Service Managers

Department Heads (FO, HK, F&B, etc.) as needed

• Cost Control & Performance

Monitor key cost drivers:

Labor, utilities, and F&B cost

Understand and track property-level P&L

Implement initiatives to improve efficiency and optimize cost

Partner closely with Finance

• SOP Development & Operations Systems

Develop and standardize SOPs across hotels and resorts

Design operational frameworks for FO, Housekeeping, and F&B

Ensure SOPs are practical, scalable, and consistently applied

• Post-opening Operations & Stabilization

Take over operations from the pre-opening team after launch

Work closely with General Managers to ensure smooth handovers

Support stabilization of daily operations and optimize workflows

Identify early-stage issues and drive improvements

Ensure new properties operate smoothly and meet company standards

• Team Management & Development

Build and develop the regional operations team

Coach and manage Hotel/Resort Managers and key roles

Set KPIs and monitor performance standards

• Quality & Guest Experience

Ensure consistent guest experience across properties

Conduct regular operational audits

Address critical operational issues when needed

• Reporting & Strategic Execution

Report performance and key issues to the Operations Director

Propose improvements and operational enhancements

Act as the execution arm for company-wide initiatives

Yêu cầu

Experience

8+ years in hospitality operations (hotel, resort, or chain)

Experience managing multi-property or cluster operations

Pre-opening experience is a strong advantage

Strong understanding of cost structure and resort operations

Experience in SOP/system building is a plus

Skills

Multi-site operations management

Cost control and P&L analysis

SOP development and process optimization

Leadership and team management

Problem-solving and decision-making

Data-driven mindset (Excel/reporting)

Attributes

Strong system thinker with a focus on standardization

Hands-on and execution-driven

Comfortable in fast-paced, evolving environments

Willing to travel across properties

High ownership and accountability

Quyền lợi

13th-month salary

Competitive compensation scheme including an annual performance bonus

Annual Leave: 12 days

Employee discount

Provide budget for Laptop purchasing

Social insurance: in accordance with the Social Insurance Law

Premium Health insurance

Bi-annual Performance Review