Wink experience manager/Front office manager (Quản lý dịch vụ khách hàng Wink/Trưởng bộ phận chăm sóc khách hàng/Trưởng bộ phận lễ tân)

Mô tả công việc

Địa điểm làm việc: Quận Tây Hồ, Hà Nội

Mô tả công việc

Under the general guidance and supervision of the Hotel General Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink Experience Managers is responsible for overseeing and directing all aspects of the Front Office and Food & Beverage department, that includes manager, coach, front desk, guest recognition, locality guru, waiter and Wink space operations.

This position reports to the Hotel General Manager and will work closely with other Department Heads.

Yêu cầu

• Above 05 years’ experience in hotel operations, at least 02 years as Assistant Front Office Manager/Executive Lounge Manager/Guest Relations Manager in dynamic hotels, preferably with pre-opening experience
• Bachelor’s degree in Hospitality Management or related fields
• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus
• Strong leadership and ability to provide on the job training
• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail
• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
• Managerial, numeracy, reporting, decision-making, problem solving

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Quyền lợi

Full contribution of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) based on basic salary and manager level health care insurance after probation

A dynamic, balanced, and professional working environment

Competitive salary package

14 days of annual leave per year

Fun and engaging internal activities