In-Villa Dining Order Taker

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

• Responsible for answering all telephone calls and prioritizing said calls
• Should have very good telephone etiquettes with Forbes 5-star Standard Guide
• Being able to use Regent application for checking clearing status
• Ensure that In-Villa Dining office are full fill of stationery for each shift
• Having a professional suggestive selling skill
• Communicating with kitchen team regarding menu questions, the length of wait, recook orders, and product availability and daily updated out of stock items on menu
• Approximate delivery time is given to the guest according to this time evaluation system established by the In-Villa Dining Manager and In-Villa Dining Chef De Cuisine
• If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time
• Ensure correct posting in POS system for communication to Service and Kitchen team
• You should have a deep knowledge of all food and beverage items and their specifications, menu pricing, recipes as well as cooking method
• Assisting In-Villa Dining outlet to drive guest satisfaction by delivering harmonious flow and uplifting experiences
• Reporting guest’s complaints immediately to supervisors and ensuring follow up is performed with the guest
• Promptly handle guest queries, complaints and all issues in a professional manner
• Ensure all colleague are acknowledgeable about Regent Organization Chart as well as Key Member of BIM Group
• Having professional service recovery skills according to Regent standards
• Maintaining cleanliness of working areas, chinaware, glassware throughout the day
• Reporting directly to supervisor about cleanliness and defect issue
• Should be able to provide recommendations and suggestions to guests upon requests
• Proper handover is given to the next shift and also to the In-Villa Dining assistant manager and supervisor

Yêu cầu

Diploma or Vocational Certificate in Hospitality Skills or related field.

1-year minimum in five-star hotel or fine dining restaurant.

Working with multi-cultural teams.

Able to communicate in English.

Quyền lợi

Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)

14 annual leave, 2 days off per week

Relocation, repatriation, and home leave allowance

Accommodation, uniforms, transportation, and meals are provided

International working environment

Insurance as labor law

Healthcare insurance for personnel and for the family

24/7 accident insurance

Other benefits will be discussed during the interview