Assistant Bar Manager / Trợ Lý Quản Lý Quầy Pha Chế

Mô tả công việc

Địa điểm làm việc: Quận Đống Đa, Hà Nội

Mô tả công việc

• Oversee and manage all daily bar operations, ensuring smooth and efficient service.
• Lead, train, coach, and supervise bar team members to maintain service excellence.
• Control beverage costs, inventory levels, and stock replenishment.
• Develop and maintain standard recipes, beverage menus, and wine lists.
• Ensure compliance with hygiene, sanitation, safety, and hotel operating standards.
• Drive beverage sales, profitability, and guest satisfaction through effective service and upselling.
• Monitor billing, cash handling, and POS systems to ensure accuracy and compliance.
• Conduct regular inspections of bar facilities, equipment, cleanliness, and maintenance needs.
• Handle guest feedback, complaints, and service recovery promptly and professionally.
• Support recruitment, performance management, promotions, and special F&B events while coordinating closely with other departments.

Yêu cầu

• Diploma or Degree in Hospitality Management, Food & Beverage, or related field.
• Minimum 2–3 years of experience in a bar, restaurant, or hotel environment, including supervisory experience.
• Strong knowledge of wines, spirits, cocktails, and beverage service standards.
• Good leadership, communication, and team management skills.
• Strong understanding of inventory control, cost management, and revenue generation.
• Familiarity with POS systems and hotel operating systems (e.g. Micros, Opera) is an advantage.
• Customer-oriented with excellent problem-solving and guest service skills.
• Good command of English; additional languages are a plus.
• Well-groomed, professional, and passionate about hospitality.

Quyền lợi

• Competitive package of salary, service charge distribution, incentive program and 13th month salary as per hotel policies
• Fully paid annual leave, public holidays and other personal leave as per the law.
• Comprehensive social insurance as per the law upon signed employment agreement.
• Risk personnel insurance 24/7 and health insurance provided as per hotel policy.
• Staff meals during working hours.
• Uniforms provided and laundry service.
• Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts.
• Supportive and multicultural workplace with opportunities for internal promotion.
• Strong focus on career development, training programs, and advancement opportunities within the Accor Group.
• Wellness programs and team-building activities.
• International working environment. Hotel Trade Union provides support and consultation to the employees.