Front Office Supervisor/ Giám sát Tiền sảnh

Mô tả công việc

Địa điểm làm việc: Thành Phố Hạ Long, Quảng Ninh

Mô tả công việc

Conducts shift briefings to ensure hotel activities and operational requirements are known

Supervise front office operations during assigned shift including:

Maintenance of guest information

Maintenance of information about local events

Compile occupancy statistics

Supervise the use of he public address system

Supervise group booking

Assisting with serious complaints

Supervise cashiering activities during shift including:

Cash handling and banking procedure

Dealing with irregular payments

Instructing staff in credit policies and facilities

Instructing staff in cash security procedures

Carry out debtor control

Prepare reports

Supervise the cashiering system

Yêu cầu

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Must speak fluent English. Other languages preferred.
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, reasoning, motivating, organizational and training abilities
• Strong Leadership skills in managing teams
• Ability to manage complex relationships

Quyền lợi

Competitive salary and Pre-opening service charge

14 annual leave days/year

100 % salary and immediate Social Insurance enjoyment during probationary period

Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy

13th month salary & monthly service charge

Birthday gifts and Internal Service Discount in accordance to IHG and resort’s policy

Enjoys IHG’s special offer for internal employee