Reservation Trainee

Mô tả công việc

Địa điểm làm việc: Thành Phố Hội An, Quảng Nam

Mô tả công việc

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail and update to PMS and related department
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow proper escalation procedures when addressing guest concerns.

Yêu cầu

At least 3 months internship duration

English Communication Skills

Good attitude and willingness to learn

Eager to take on new tasks and develop professional skills

Quyền lợi

BENEFITS

Monthly allowance

Provide meals, uniform

05 working days per week

International training courses

Professional working environment

Certificate of completion (3 months above)