Chief Steward

Mô tả công việc

Địa điểm làm việc: Quận Hoàn Kiếm, Hà Nội

Mô tả công việc

The Chief Steward is responsible for overseeing the overall stewarding operations of the hotel, ensuring the highest standards of cleanliness, hygiene, storage, and equipment management across 10 diverse Food & Beverage outlets, extensive banquet operations, and large-scale kitchens totaling over 800 sqm. This role is pivotal in supporting the culinary and service teams to achieve excellence in food safety, efficiency, guest satisfaction, and asset care.

Operations Management

Lead and manage stewarding operations across all F&B venues, including restaurants, bars, banquet kitchens, in-room dining, and central production kitchens

Ensure the highest level of cleanliness, hygiene, and sanitation in compliance with HACCP and food safety standards

Implement effective stock rotation and control for chemicals, cleaning supplies, and equipment to avoid waste, ensure safety, and maintain quality

Organize storage areas between kitchen spaces and stewarding storerooms to ensure accessibility, logical organization, and operational efficiency

Monitor daily cleaning standards and task completion, conducting hands-on quality checks and immediate feedback

Analyze potential breakage risks in daily operations and implement preventative measures to minimize equipment loss and costs

Oversee banquet and event setups, ensuring accurate equipment handling and smooth execution.

Collaborate with Engineering on maintenance and repairs of stewarding machinery and kitchen equipment.

Team Leadership

Lead, train, and develop the stewarding team, including supervisors and operational staff, to foster safety, efficiency, and excellence

Conduct regular performance reviews and create personalized development plans

Plan and manage staffing according to business levels, events, and operational demands

Reinforce daily task quality by setting clear expectations, providing on-the-job coaching, and maintaining visible leadership.

Cost Control and Sustainability

Implement strict breakage control and regularly analyze breakage patterns to proactively prevent future incidents

Manage equipment inventory, minimize losses, and ensure adherence to budgetary goals

Lead sustainability efforts through waste reduction, chemical management, and resource conservation.

Health, Hygiene and Safety

Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP)

Be well versed in hotel fire, life safety, and emergency procedures

Report and take appropriate action to correct any health or safety hazards

Liaise with Engineering regarding maintenance and repairs of equipment

Instruct staff on emergency measures in case of accidents and ensure the first aid kit is stocked and available in kitchens in collaboration with the hotel’s clinic

Ensure all work areas in the kitchen are kept tidy and clean

Conduct regular hygiene audits, safety training, and emergency preparedness exercises

Lead safe handling and storage of chemicals and cleaning products, ensuring proper labeling and usage.

Yêu cầu

Knowledge and Experience

Diploma or certification in Hospitality, Food Safety, or Environmental Services preferred

Minimum 3–5 years’ experience as Chief Steward or Assistant Chief Steward in a luxury hotel or high-volume environment

Experience in inventory management, logistics, and cross-outlet support for large-scale operations.

Competencies

Strong leadership and team development abilities

Exceptional organizational skills and eye for operational detail

Ability to drive quality, consistency, and efficiency under pressure

Proactive, solution-oriented mindset with a focus on guest and team satisfaction

High personal and professional grooming standards

Computer Literacy

Reading/Writing/Speaking English skills

Quyền lợi

Competitive salary package with service charge

Full salary and service charge during probation

Thoughtfully designed benefits supporting your wellbeing and growth

2 days off per week

Social insurance in accordance with the law

Attractive gifts for public holidays and special occasions

Annual Summer Outing

Daily meals provided at the Staff Cafeteria

A chance to grow your career in a luxury, world-class environment

Learning & development opportunities within Accor group

Global career mobility opportunities

Professional and inspiring working environment

Recognition culture & employee engagement activities