Director of Restaurants

Mô tả công việc

Địa điểm làm việc: Thành Phố Nha Trang, Khánh Hòa

Mô tả công việc

Job Summary

Responsible for overseeing the daily operations of restaurants, bars, and room service outlets to ensure exceptional guest experiences, operational efficiency, and financial performance. Leads and develops the Food & Beverage team, maintains service and hygiene standards, drives profitability, and ensures compliance with company policies and hospitality standards.

Key Responsibilities

Manage the day-to-day operations of restaurants, bars, lounges, and room service outlets, ensuring service excellence and smooth operational execution.

Coordinate with culinary teams to maintain menu knowledge, service standards, product quality, and guest satisfaction.

Forecast food, beverage, liquor, and supply requirements to support operational needs and inventory control.

Oversee purchasing activities, equipment management, and resource allocation to ensure operational efficiency.

Manage reservations, group dining arrangements, special events, and in-room dining services.

Monitor departmental expenses, labor costs, and operational budgets to achieve financial targets and maximize profitability.

Identify opportunities to grow revenue, improve efficiency, and optimize cost management while maintaining service quality.

Lead, coach, mentor, and develop supervisors and team members to improve performance and enhance operational effectiveness.

Set clear performance expectations, monitor productivity, and conduct performance evaluations and development plans.

Promote a culture of teamwork, accountability, professionalism, and continuous improvement.

Act as a role model for guest service excellence and ensure employees consistently deliver exceptional hospitality experiences.

Establish and maintain service, cash handling, liquor control, food safety, sanitation, and compliance standards across all outlets.

Ensure compliance with applicable food handling regulations, sanitation requirements, company standards, and liquor laws.

Engage with guests regularly to gather feedback, address concerns, resolve complaints, and strengthen guest loyalty.

Analyze guest satisfaction results and operational data to identify improvement opportunities and implement corrective actions.

Collaborate with department leaders and senior management to communicate business performance, operational updates, and strategic initiatives.

Support recruitment, hiring, onboarding, training, succession planning, and employee retention efforts.

Yêu cầu

High School Diploma or equivalent with a minimum of 6 years of experience in Food & Beverage, Culinary, Events, Hospitality Operations, or related fields.

OR

Associate Degree in Hospitality Management, Hotel & Restaurant Management, Food Service Management, Business Administration, or a related discipline, with a minimum of 4 years of relevant experience.

Quyền lợi

Days off/week: 2 days

Competitive package| 13th salary month

Full salary & service charge, social insurance during probation (following the labour laws)

Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance

National and international training courses

Opportunity to develop career