F&B Ambassador

Mô tả công việc

Địa điểm làm việc: Huyện Điện Bàn, Quảng Nam

Mô tả công việc

ABOUT THE ROLE

The F&B Service Ambassador will provide exceptional and personalized butler services to guests, ensuring their comfort and satisfaction throughout their stay, in accordance to established SOPs on Butler Service This role involves anticipating guest needs, offering tailored services, and maintaining high standards of service delivery. The F&B Service Ambassador will work closely with other departments to ensure seamless guest experiences, providing support for special requests, events, and daily needs

WHAT YOU WILL DO

Deliver exceptional and personalized guest service by anticipating needs, handling requests promptly, and ensuring a welcoming experience at all times.

Coordinate with Housekeeping, Front Office, Concierge, and other departments to ensure seamless guest support and smooth daily operations.

Assist guests with reservations, transportation arrangements, itineraries, and special requests.

Support the planning and execution of guest events, celebrations, and customized dining or leisure experiences.

Maintain guest areas, service equipment, and records to the highest standards of cleanliness, organization, and functionality.

Supervise and support junior team members while promoting consistent service excellence.

Handle cash transactions and utilize hotel systems (POS, guest request management, room assignments, etc.) accurately.

Respond effectively to emergency situations and perform additional duties as required to ensure guest satisfaction and operational efficiency.

Yêu cầu

College diploma, preferably in hotel and restaurant management

2-3 years as a team leader or supervisor, with an all-day dining background

Fluent English

Quyền lợi

• 44 working hours per week
• 14 days of annual leave
• Competitive Salary, wages, and a comprehensive benefits package
• Extra heath care and accident insurance
• Excellent Training and Development opportunities
• Employee Discovery Nights at other Four Seasons Hotels and Resort
• Complimentary Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Employee Transportation from/to Danang city