FO – Front Office Intern

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Guest Service Support

Greet guests immediately with a friendly and sincere welcome, listening attentively to requests, issues, and situations from both guests and Associates.

Respond to guest requests promptly, escalating to a supervisor or manager where needed.

Support the resolution of guest complaints by researching the situation and assisting with the most effective solution.

Front Desk Operations

Assist with daily front desk tasks, including checking room and rate availability and completing operational checklists.

Support Guest Service Agents, Reservation Agents, Bell Attendants, and other departments with questions or requests.

Prepare daily forecasts of expected arrivals and departures under guidance.

Standards & Presentation

Maintain department facilities, presentation, and service levels in line with WorldHotels brand standards.

Set and maintain the highest standards of dress, appearance, and hygiene at all times.

Continually set a good example by paying close attention to detail.

Communication & Learning

Communicate effectively with all Associates, sharing information to ensure guest service aligns with WorldHotels standards.

Actively participate in training sessions and seek learning opportunities to develop skills.

Make recommendations for training-related improvements when inconsistencies are observed at the Front Desk.

General

Operate office equipment such as fax and photocopier as needed.

Complete projects and reports as required by the department.

Perform related duties and special projects as assigned.

Carry out any other reasonable duties and responsibilities as assigned.

Yêu cầu

Education: Currently pursuing or recently completed a College degree or higher in Business Administration, Hospitality Management, Tourism, Languages, or related field

Working experience: No prior experience required; internship or part-time experience in a guest-facing role is a plus.

Professional knowledge and skills:

Basic proficiency in IT systems; eager to learn resort PMS and Front Office procedures.

Good communication and organisational skills.

Eye for detail to achieve operational excellence.

Attitude and behaviours:

Positive attitude with a strong willingness to learn.

Passion for excellence in service and teamwork.

Able to work independently or as part of a team.

Language proficiency:

Good command of written and spoken English to meet business needs; additional languages are a plus.

Russian or Korean language ability is an advantage.

Other skills:

Able to work under pressure and deal with stressful situations during busy periods.

Flexible to work shifts including nights, weekends, and holidays.

Quyền lợi

Monthly allowance 2.500.000 – 3.500.000

Working time: 8.5 hours/day, 1.5 days off per week

Accommodation, uniform, transportation, meals

Professional and dynamic working environment

Structured, comprehensive training and professional development programs

Opportunity to become an official team member upon successful completion of the internship