Guest Service Agent/ Nhân viên Lễ tân

Mô tả công việc

Địa điểm làm việc: Thành Phố Hạ Long, Quảng Ninh

Mô tả công việc

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity

Registers and rooms all arrivals according to established procedures

Maintains intimate knowledge of departmental standards and procedures

Performs check-in, check-out and room change procedures and ensures all data is entered completely into the hotel systems following the reservation

Maintains cashier float and ensures accurate daily report of all money received

Cashes hotel guests’ personal and travelers’ checks and assists with currency exchange

Keeps abreast of all modifications to accounting policies and procedures

Responsible and attending to guests’ requests for using the service of the safety box at all times

Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is unable to assist

Is familiar with other Intercontinental Hotels and Resorts, so that guests indicating any next destination on the registration card can be sold an onward booking to another InterContinental Hotel

Does everything possible to ensure that the guests depart the hotel with a positive impression of the hotel service

Performs the audit balances and prepares all work for audit in an orderly fashion

When on night shift, checks night report, prepares the morning report, and prepares all necessary forms for the guest arrival

Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

Maintains exemplary deportment standards of behavior and appearance, and attitude as expected in an IHG Brand

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program members and other VIP’s and concerning the hotel and to avoid being a health or safety hazard

Yêu cầu

High School or Diploma in Hotel Administration, Hotel Management, or equivalent

1 year of experience in front office/guest services operations, or an equivalent combination of education and experience

Quyền lợi

Competitive salary / Mức lương hấp dẫn

At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm

Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.

100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.

Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.

13th month salary/ Chế độ thường thường niên (lương tháng 13)

Birthday gifts and Internal Service Discount in accordance to IHG and resort’s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.

Enjoys IHG’s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.