Housekeeping Supervisor/ Giám sát buồng phòng

Mô tả công việc

Địa điểm làm việc: Thành Phố Hạ Long, Quảng Ninh

Mô tả công việc

Responsible to manage and support housekeeping staff, ensuring all guest rooms and public areas meet the highest standards of cleanliness and guest satisfaction.

Supervise and coordinate daily housekeeping activities, including cleaning of guest rooms, public areas, and laundry services.

Inspect guest rooms, hallways, and public areas to ensure they are clean, well-maintained, and meet the resort’s high-quality standards.

Train, support, and guide housekeeping staff, conducting regular coaching sessions to enhance performance and maintain service excellence.

Assign and monitor work tasks to housekeeping team members, ensuring efficient completion within set time frames.

Handle guest requests and concerns promptly and professionally, resolving issues to enhance guest satisfaction.

Maintain and monitor inventory of housekeeping supplies, coordinating with suppliers and placing orders as needed.

Implement and enforce health, safety, and sanitation standards throughout housekeeping operations.

Collaborate with the Front Office and Maintenance departments to report and resolve room status discrepancies or maintenance issues.

Ensure housekeeping staff adheres to all company policies and procedures, maintaining a positive work environment.

Conduct regular audits and inspections to uphold quality standards, providing constructive feedback to staff as necessary.

Yêu cầu

Proven experience as a Housekeeping Supervisor or in a similar role within a luxury hotel or resort setting.

Strong leadership and team management skills with the ability to motivate and train team members.

Excellent organizational and time-management skills with a keen eye for detail.

Effective communication and interpersonal skills, comfortable interacting with guests and team members.

Knowledge of housekeeping operations, cleaning procedures, and health and safety standards.

Flexibility to work various shifts, including weekends and holidays.

Quyền lợi

Competitive salary and Pre-opening service charge

At least 14 annual leave days/year

Monthly Service charge

100 % salary and immediate Social Insurance enjoyment during probationary period

Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy

13th month salary & monthly service charge

Birthday gifts and Internal Service Discount in accordance to IHG and resort’s policy

Enjoys IHG’s special offer for internal employee