In-room Dining Staff / Nhân Viên Phục Vụ Ẩm Thực Tại Phòng

Mô tả công việc

Địa điểm làm việc: Quận Đống Đa, Hà Nội

Mô tả công việc

*Operation

• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested
• Greet and briefly converse with guests in room while delivering trolleys/meals
• Set up table and serve food from trolley in accordance to departmental standards and procedures
• Uncover and present food to ensure that all items are correctly received
• Answer enquiries with regards to room service and responds to requests for additional F&B services
• Up-sell and promote food and beverage offers at every available opportunity
• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
• Break down trays and trolleys at stewarding area
• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
• Ensure that work station is stocked with appropriate condiments at all times
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
• Handle cash following established and proper Accounting procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required

Yêu cầu

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Quyền lợi

Competitive package of salary and benefit

12 days of fully paid annual leave, plus public holidays as per company policy

Comprehensive social insurance and health insurance according to Vietnamese labor law

Professional and dynamic working environment

Strong focus on career development, training programs, and advancement opportunities within the Accor Group

Staff meals during working hours

Uniforms provided and laundry service

Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts

Supportive and multicultural workplace with opportunities for internal promotion

Wellness programs and team-building activities