OUTLET MANAGER/ Quản lý Nhà hàng

Mô tả công việc

Địa điểm làm việc: Thành Phố Hạ Long, Quảng Ninh

Mô tả công việc

Lead and oversee the daily operations of Luma Restaurant & Bar, ensuring exceptional guest experiences and smooth service delivery.

Manage restaurant and bar operations, including reservations, seating arrangements, service quality, guest flow, and special events.

Ensure compliance with Hyatt brand standards, service procedures, hygiene, and food safety requirements.

Monitor guest satisfaction, handle guest feedback and complaints, and implement service recovery solutions when needed.

Drive revenue, profitability, upselling initiatives, and cost control to achieve business targets.

Collaborate with Culinary, Bar, Sales, Marketing, and other departments to enhance guest experiences and support promotional activities.

Lead, coach, and develop the outlet team while maintaining high standards of performance and professionalism.

Ensure the outlet is well-maintained, guest-ready, and operates safely at all times.

Yêu cầu

Diploma or Degree in Hospitality, Tourism, or a related field preferred.

Minimum 7 years of Food & Beverage service experience, including at least 2 years in a supervisory or assistant management role.

Strong guest service and service recovery skills, with the ability to handle guest complaints professionally and effectively.

Good command of spoken and written English; additional language skills and professional beverage, wine, or spirits certifications are an advantage.

Familiarity with restaurant and bar operating systems, Microsoft Office, and the ability to work flexible shifts, weekends, and public holidays.

Quyền lợi

Compensation & Rewards

Competitive salary package commensurate with qualifications and experience, with 100% salary during the probation period.

Eligible for Service Charge in accordance with hotel policy upon hotel opening and commencement of operations.

Learning & Career Development

Clear career progression opportunities and long-term career growth within Hyatt Hotels Corporation.

Access to continuous learning and development programs to enhance professional expertise, leadership capabilities, and career advancement.

Hyatt Global Experience & Privileges

Up to 12 complimentary room nights annually at participating Hyatt hotels worldwide, subject to program terms and conditions.

Exclusive room and dining discounts through Hyatt’s Associate, Family & Friends programs.

Insurance & Well-being

Full participation in Social, Health, and Unemployment Insurance based on 100% of salary in accordance with Vietnamese labor law.

International healthcare insurance for associates and eligible family members, subject to position and benefit eligibility.

Housing support for associates relocating from outside Quang Ninh Province, based on position level and hotel policy.

Work Environment & Culture

Opportunity to join the pre-opening team of an international five-star hotel and contribute to shaping its culture, operations, and guest experience from the very beginning.

A diverse, equitable, and inclusive workplace where every associate is valued, respected, and empowered to thrive.