[Phan Thiết] Executive Housekeeper | Trưởng bộ phận Buồng phòng

Mô tả công việc

Địa điểm làm việc: Thành Phố Phan Thiết, Bình Thuận

Mô tả công việc

Plan, organize and manage the daily operations of the Housekeeping Department to ensure high standards of cleanliness, hygiene, presentation and guest service throughout the hotel.

Prepare and manage the departmental budget, forecast and operational costs in line with the approved business plan and hotel objectives.

Monitor departmental expenses, identify variances and take appropriate corrective actions to maintain effective cost control.

Prepare and review departmental reports, month-end information and relevant P&L data as required.

Monitor and control inventories, including linen, uniforms, guest amenities, cleaning supplies, operating equipment and other Housekeeping assets.

Develop, implement and periodically review Standard Operating Procedures, checklists and departmental standards to ensure consistent operational performance.

Ensure all hotel, brand, audit and reporting standards are communicated to the team and consistently followed.

Conduct regular quality inspections of guest rooms, public areas, back-of-house areas and other hotel facilities, and follow up on corrective actions.

Ensure guests receive a clean, well-maintained and comfortable hotel environment, with Housekeeping services delivered in a timely and professional manner.

Coordinate closely with Front Office to ensure room readiness, accurate room status and effective handling of VIPs, special requests, priority rooms and guest concerns.

Work closely with Engineering to maintain guest rooms and hotel areas to the required standards and coordinate preventive maintenance, deep cleaning and periodic property improvement activities.

Oversee Laundry and Linen operations and ensure proper control of linen, uniforms and related services.

Manage external contractors and service providers related to Housekeeping, ensuring compliance with hotel standards, policies, safety and contractual requirements.

Prepare manpower plans and weekly schedules based on forecasted business levels, occupancy, operational requirements and approved staffing budgets.

Monitor team attendance, productivity, overtime, leave and payroll-related information.

Recruit, select and onboard Housekeeping team members in line with hotel recruitment standards and manpower requirements.

Lead, coach and develop team members, identifying talent and development opportunities to build a strong and capable Housekeeping team.

Conduct performance reviews and provide regular feedback, coaching and follow-up on individual and team performance.

Plan, coordinate and maintain departmental training programs based on operational requirements and individual development needs.

Monitor team members’ appearance, attitude, professionalism and compliance with hotel service standards.

Conduct daily briefings and regular departmental meetings to communicate business priorities, operational updates, guest feedback and improvement actions.

Maintain the organization, cleanliness and condition of Housekeeping back-of-house and departmental areas through regular inspections and walkthroughs.

Handle and follow up on guest feedback, complaints and service recovery related to Housekeeping.

Support hotel inspections, audits, quality assurance programs and corrective action plans.

Ensure compliance with health, safety, hygiene, security, environmental and sustainability requirements.

Participate in management meetings and contribute to departmental business planning and hotel-wide operational initiatives.

Perform any other duties and responsibilities as assigned by Management based on operational needs.

Yêu cầu

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or a related field is preferred.

Minimum 3–5 years of experience in Housekeeping, including experience in a supervisory or managerial position in a hotel/resort.

Previous experience in an international hotel/resort is an advantage.

Strong knowledge of Housekeeping operations, room inspection procedures, cleaning standards, linen and laundry operations.

Excellent leadership, communication and interpersonal skills with the ability to lead and motivate a diverse team.

Strong organizational, planning, problem-solving and decision-making skills.

Proficient in Microsoft Office and Opera/PMS or other hotel systems.

Good command of English; additional languages are an advantage.

Strong attention to detail with a high commitment to cleanliness, quality and guest satisfaction.

Good knowledge of health, safety, hygiene and environmental standards.

Positive, proactive and professional attitude with the ability to work effectively under pressure.

Quyền lợi

Service charge

2 days off/week

Full Social Insurance

Uniform & Laundry

Accomodation for candidate from another city

Shuttle bus from the city to resort and back

International work environment

Duty meals

Accor Group employee benefits (discussed in interview)