Restaurant Director

Mô tả công việc

Địa điểm làm việc: Quận 1, Quận 3, TP HCM

Mô tả công việc

Administrative and Financial Responsibilities:

Lead restaurant operations, policies, procedures, and interdepartmental coordination.

Manage The Albion’s P&L, budgeting, forecasting, cost control, pricing, and financial performance.

Monitor KPIs and prepare operational, staffing, inventory, and financial reports to improve efficiency and profitability.

Develop strategic business plans, marketing initiatives, and revenue growth opportunities.

Oversee procurement, supplier negotiations, and beverage profitability in collaboration with the Sommelier and Chef de Cuisine.

Training and Human Resources Management:

Lead staff training, coaching, and development to uphold fine-dining service standards and product knowledge.

Foster team engagement, motivation, and a culture of continuous learning and high performance.

Oversee workforce planning, recruitment, succession planning, performance evaluation, and talent retention to develop future leaders.

Guest Experience:

Ensure exceptional, personalized fine-dining experiences and guest satisfaction in line with Michelin Selected standards.

Professionally manage guest inquiries, feedback, and complaints while building strong relationships with VIPs, stakeholders, media, and regular guests.

Operational Responsibilities:

Oversee daily restaurant operations, reservations, events, and compliance with hygiene and safety standards.

Collaborate with culinary leadership to align menu and beverage strategies with guest experience and business goals.

Uphold The Albion’s brand identity and MGallery standards while innovating guest experiences and service presentations.

Miscellaneous:

•Comply with all reasonable instructions from hierarchical managers in a timely manner.

Perform other hotel duties as required based on business needs.

Yêu cầu

Minimum 3–5 years of experience in restaurant management, preferably in luxury hotels or fine dining.

Proven leadership, team management, and staff development skills.

Strong financial acumen in budgeting, forecasting, cost control, and P&L management.

Excellent knowledge of fine dining service standards, gastronomy, wine, and luxury etiquette.

Strong guest relations skills, with the ability to handle VIP guests and resolve complaints professionally.

Demonstrates a strong luxury attitude, with impeccable grooming, refined manners, polished communication, and a genuine passion for delivering exceptional luxury guest experiences.

Excellent communication, interpersonal, and problem-solving skills.

Ability to drive revenue growth, enhance guest experiences, and maintain operational excellence.

Good knowledge of food safety, hygiene, and health & safety regulations.

Proficiency in English; additional languages are an advantage.

Quyền lợi

Join a global hospitality family with career growth and mobility across Accor’s worldwide network of hotels.

Access continuous learning and development programmes to build your professional skills.

Enjoy the Accor ALL Heartists employee benefits programme, including hotel discounts for you and your loved ones.

Benefit from a competitive remuneration and welfare package in line with hotel and labour law standards.