Sun World Ba Na Hills, Danang City – Hiring Waitresses (Expats)

Mô tả công việc

Địa điểm làm việc: Đà Nẵng

Mô tả công việc

• WORK PURPOSE:
• Increase beer service speed, specialize job roles, assign dedicated staff, and ensure high service quality. Optimize revenue and enhance customer experience

2.CHALLENGES:

• Maintain consistent service speed and quality during peak hours and high guest volume.
• Handle guest requests and complaints flexibly and professionally during service.
• Control a wide working area and maintain continuous movement

3.DECISION AUTHORITY:

• Responsible for service quality and guest satisfaction.
• Authorized to suggest process improvements or service adjustments.
• SCOPE OF WORK:
• Prepare the service area (tables, chairs, utensils, etc.) before each shift, ensuring readiness to welcome guests.
• Introduce the beer menu, provide complete information and recommendations on different types of beer to customers, and accurately and fully record orders
• Coordinate with Bar to serve dishes promptly and properly, ensuring the best dining experience for guests.
• Observe and attend to customers, provide sales consultation, and ensure all customers are served beer.
• Carry out beer upselling and recommend suitable food pairings.
• Interact with customers and gather feedback on service quality
• Keep the service area tidy, clean, and safe for smooth operations
• Inspect, preserve, and properly use service tools such as trays, glasses, dishes, napkins, POS systems, and printers
• Report any damaged or missing tools and incidents during the shift promptly.
• Support inventory checks and replenishment of tools and materials according to operational plans.
• Strictly comply with food safety, occupational safety, and fire prevention regulations.
• Maintain a neat uniform, professional appearance, and polite manners consistent with the brand.
• Clean dining tables, guest areas, and walkways following 5S procedures to maintain a clean and professional environment
• Coordinate closely with Kitchen, Bartender, Cashier, and Housekeeping departments to ensure seamless service flow.
• Report shift performance, guest feedback, and any operational issues to the Supervisor or Restaurant Manager.
• Record and maintain order slips, logbooks, and service checklists as required.
• Perform other tasks as assigned by the Restaurant Manager or direct supervisor.
• Provide suggestions for improving service processes, table setup, and guest flow.
• Propose ideas to increase revenue such as upselling, combo offerings, or promotional programs.
• Actively participate in training, support colleagues, and promote a positive working spirit within the team.

Yêu cầu

• QUALIFICATIONS:

-Be proficient and have a strong understanding of service

• Knowledge of menu items and ability to explain to guests.
• SKILLS:

2.1. Expertise Skills:

• Excellent communication, listening, and customer care skills.
• Able to handle guest requests and complaints tactfully and professionally.
• Teamwork-oriented, proactive, and adaptable
• Skillful in upselling and cross-selling to increase revenue.

2.2. Soft Skills:

• Good teamwork, ability to work under pressure, high responsibility, and attention to detail.
• VIRTUE:
• Personal Qualities: Responsible, proactive, customer-oriented, disciplined.
• EXPERIENCE:
• Minimum 1 years in a similar position
• REQUIREMENTS:
• Good health, and minimum hight 165cm or above

Quyền lợi

• Salary: Negotiable
• Free staff accommodation – Sunhome: with facilities: (GYM, Pool, badminton court, football field, etc.)
• Annual round-trip flight ticket to visit home country (once per year)
• Meals provided during working shifts (two free meals per day)
• International working enviroment and career growth opportunities