TEAM LEADER – HOUSEKEEPING/ Giám sát Buồng phòng

Mô tả công việc

Địa điểm làm việc: Thành Phố Hạ Long, Quảng Ninh

Mô tả công việc

Supervise and coordinate the daily activities of Housekeeping associates.

Conduct daily briefings and assign work duties to team members.

Monitor room status and ensure all assigned rooms are cleaned according to hotel standards.

Inspect guest rooms to maintain cleanliness, presentation, and guest satisfaction.

Handle guest requests and complaints promptly and professionally.

Coordinate with Front Office, Engineering, and other departments to ensure smooth operations.

Report and follow up on maintenance issues, damaged items, and Lost & Found cases.

Assist in preparing work schedules and maintaining departmental reports and records.

Yêu cầu

Minimum 1 year of experience in a Housekeeping Team Leader, Supervisor, or similar position.

Good understanding of Housekeeping operations and hotel service standards.

Strong leadership, communication, and team management skills.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Strong problem-solving and organizational abilities.

Detail-oriented, responsible, and service-minded.

Ability to work flexible shifts, weekends, and public holidays.

Good English communication skills are an advantage.

Quyền lợi

Compensation & Rewards

Competitive salary package commensurate with qualifications and experience, with 100% salary during the probation period.

Eligible for Service Charge in accordance with hotel policy upon hotel opening and commencement of operations.

Learning & Career Development

Clear career progression opportunities and long-term career growth within Hyatt Hotels Corporation.

Access to continuous learning and development programs to enhance professional expertise, leadership capabilities, and career advancement.

Hyatt Global Experience & Privileges

Up to 12 complimentary room nights annually at participating Hyatt hotels worldwide, subject to program terms and conditions.

Exclusive room and dining discounts through Hyatt’s Associate, Family & Friends programs.

Insurance & Well-being

Full participation in Social, Health, and Unemployment Insurance based on 100% of salary in accordance with Vietnamese labor law.

International healthcare insurance for associates and eligible family members, subject to position and benefit eligibility.

Housing support for associates relocating from outside Quang Ninh Province, based on position level and hotel policy.

Work Environment & Culture

Opportunity to join the pre-opening team of an international five-star hotel and contribute to shaping its culture, operations, and guest experience from the very beginning.

A diverse, equitable, and inclusive workplace where every associate is valued, respected, and empowered to thrive.