WHP-Wink Guide F&B (Nhân viên Ẩm thực/Nhà hàng)

Mô tả công việc

Địa điểm làm việc: Quận Hồng Bàng, Hải Phòng

Mô tả công việc

F&B Guide is generally responsible for executing the F&B operations at Wink property. Additionally, F&B Guide’ focusses are including performing the inventory count, including food and beverages, supplies and other restaurant equipment. This role is also providing cross – functional support to the Wink Space team to fulfill the service flow.

F&B Guide reports directly to the F&B Coach and Wink experience manager and works closely with the Wink Space team in order to provide cross – functional support.

Yêu cầu

Guest Engagement

• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences
• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
• Taking initiative and proactive approaches when handling guest preferences, requests and concerns
• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
• Ensuring that functions achieve or exceed guests’ expectations
• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

Team Engagement

• Receiving and learning all goals and results with the FOH and BOH team members
• Promoting teamwork and morale among all departments and members at all levels and functions
• Performing by example while demonstrating self-confidence, energy, enthusiasm and humility
• Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required
• Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements
• Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption

Quyền lợi

• 12 Annual leave days per year
• Active, balance and professional working environment
• Fun and playful internal activities
• Meal allowance
• Uniform
• Full social insurance on basic salary