Mô tả công việc
Địa điểm làm việc: Quận 1, TP HCM
Mô tả công việc
At Stay Circadian, over 90% of our guests are international travelers. The night shift isn’t downtime — it’s when real hospitality happens: a guest locked out at 2am, a last-minute booking change, a complaint that needs resolving before morning. This role is built for someone who’s calm under pressure, genuinely cares about guests, and wants to grow beyond a typical front desk job. You’ll pick up real, practical experience working with international guests and modern booking platforms — skills that go beyond a traditional hotel front office role. Most nights, you’ll coordinate in real time with another Host on shift.
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WHAT YOU’LL DO
Monitor and respond to guest messages across assigned channels throughout the shift
Handle check-ins, overnight requests, and guest complaints as they arise
Visit nearby properties when needed for on-site guest support
Document incidents, special requests, and negative feedback — preparing a clear handover for the incoming day shift
Inspect vacant rooms, hallways, lobby, and entrance areas each shift
Confirm all entry points are secured and access control systems are active
Identify and report maintenance issues; support the Maintenance team with basic pest-control checks during room inspections
- Booking, Payments & Handover
Review room and occupancy status throughout the shift; record vacant or unsold rooms
Track booking changes: extensions, early checkouts, cancellations, and no-shows
Reconcile daily payments against bookings; record extra fees and track refunds
Complete the full night audit report before shift end — covering room status, booking changes, payments, no-shows, and cancellations
Maintain the Shift Handover Log so the day team walks in fully informed
Working Hours
Rotating night shifts: 21:00–05:00 or 00:00–08:00 (shift schedule varies)
6 working days per week, with shifts typically staffed by 2 Hosts working together
Yêu cầu
WHAT WE NEED FROM YOU
Minimum 1 year in customer service, hospitality, hotel operations, or a similar guest/customer-facing role
Strong written and spoken English — you’ll be communicating with international guests daily
Comfortable with Excel or Google Sheets for logging and reporting
Detail-oriented and reliable when working independently through the night
Calm and decisive when handling unexpected situations or guest escalations
Available for a rotating overnight shift schedule
Nice to have:
Familiar with OTA platforms: Airbnb, Booking, Agoda, or similar
Experience with EZCloud, Smoobu, or similar PMS/Channel Manager
Prior exposure to OTA dispute management or chargeback processes
Comfortable with basic tech troubleshooting (access systems, cameras) during off-hours
Quyền lợi
WHY CIRCADIAN
Base salary: 12–15M VND/month, commensurate with experience
Night shift allowance on top of the base salary
13th-month salary based on business performance
Annual performance bonus based on KPIs
Annual salary review
Full social, health, and unemployment insurance in accordance with Vietnamese labor law
12 days of paid annual leave, with unused leave carried over to the following year
Phone allowance
Birthday bonus and support for important life events such as weddings and bereavement
Access to structured training in hospitality and OTA operations
Team bonding activities, including mid-year and year-end parties, Mid-Autumn celebrations, Christmas, and more
Circadian is an equal opportunity employer — we hire based on skills, attitude, and fit for the role.
