F&B – Food & Beverage Intern

Mô tả công việc

Địa điểm làm việc: Huyện Phú Quốc, Kiên Giang

Mô tả công việc

Guest Service Support

Ensure all guests are welcomed in a polite and friendly manner and receive attentive service at all times.

Interact with guests to gather feedback on food and service quality, helping resolve complaints in a timely manner.

Support upselling efforts to increase average spend per guest while maintaining high service standards.

Outlet Operations

Support the smooth and efficient day-to-day operations of the department in line with company standards.

Assist with setting up dining and service areas.

Support administrative duties to ensure the department runs efficiently.

Standards & Presentation

Maintain department facilities, presentation, and service levels in line with WorldHotels brand standards.

Maintain high standards of cleanliness and hygiene throughout the department.

Set and maintain the highest standards of grooming, hygiene, and personal presentation at all times.

Inventory & Facility Support

Support monitoring of inventory usage, ensuring outlets are stocked with linen, glassware, silverware, and other essential items.

Visually inspect outlet facilities and report any maintenance or repair needs promptly.

Communication & Learning

Maintain open communication between guests, management, and service Associates, discussing operational matters with colleagues or supervisors.

Actively participate in training sessions and required meetings to develop skills.

Adhere to the resort’s safety and security standards.

General

Utilise standard software programmes such as Word, Excel, and PowerPoint as needed.

Perform related duties and special projects as assigned.

Carry out any other reasonable duties and responsibilities as assigned.

Yêu cầu

Education: Currently pursuing or recently completed a College degree or higher in Business Administration, Hospitality Management, Tourism, Languages, or related field

Working experience: No prior experience required; internship or part-time experience in a guest-facing role is a plus.

Professional knowledge and skills:

Basic proficiency in IT systems; eager to learn F&B service standards and procedures.

Good communication and organisational skills.

Eye for detail to achieve operational excellence.

Attitude and behaviours:

Positive attitude with a strong willingness to learn.

Passion for excellence in service and teamwork.

Able to work independently or as part of a team.

Language proficiency: Good command of written and spoken English to meet business needs; additional languages are a plus.

Other skills:

Able to work under pressure and deal with stressful situations during busy periods.

Flexible to work shifts including nights, weekends, and holidays.

Quyền lợi

Monthly allowance 2.500.000 – 3.500.000

Working time: 8.5 hours/day, 1.5 days off per week

Accommodation, uniform, transportation, meals

Professional and dynamic working environment

Structured, comprehensive training and professional development programs

Opportunity to become an official team member upon successful completion of the internship