[HỘI AN] – GENERAL MANAGER

Mô tả công việc

Địa điểm làm việc: Thành Phố Hội An, Quảng Nam

Mô tả công việc

General Manager is responsible for operating and managing all work and operations staff in M Village’s luxury hotel, working under the direction of the Head of Operations.

Welcoming guests, and supervising hotel operations.

Scheduling and arranging work shifts for hotel staff.

Monitoring and checking work processes according to M Village standards.

Conducting periodic evaluations of staff performance.

Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.

Monitoring reservation lists, room status, emails, sales, and service quality reports.

Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).

Controlling and upgrading the system and equipment.

Managing operational and personnel costs.

Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.

Evaluating guest satisfaction, creating a positive impression for customers.

Building good relationships and images with all guests throughout their stay.

Yêu cầu

Graduated from College or higher, or have relevant qualifications.

Over 1-2 years of experience in a managerial position in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).

Team management, planning, and progress reporting skills.

High discipline and a positive attitude.

Hardworking, diligent, honest, careful, enthusiastic, and good team support.

Good communication and customer care skills.

Proficient in English.

Quyền lợi

13th-month salary

Competitive compensation scheme including an annual performance bonus

Annual Leave: 12 days

Employee discount

Provide budget for Laptop purchasing

Social insurance: in accordance with the Social Insurance Law

Premium Health insurance

Bi-annual Performance Review