Mô tả công việc
Địa điểm làm việc: Quận 3, TP HCM
Mô tả công việc
Overview of duties
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department’s quantitative targets through his/her sales efforts”
Main responsibilities
Customer relations
- Welcomes guests as soon as they arrive with due care and attention
- Helps encourage customer loyalty by developing friendly, personalised relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests’ needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible
- Conveys the brand and hotel image through his/her irreproachable attitude”
Professional techniques / Production
- Carries out all operations concerning guest arrival and departure in compliance with internal procedures
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all guest documentation is available and up-to-date
- Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department”
Commercial / Sales
- Promotes the hotel’s range of services in order to increase sales
- Applies and actively supports the hotel’s pricing policy in order to increase REVPAR
- Promotes the brand and/or Group loyalty programe, adapting the sales pitch to suit the guest’s needs
- Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.”
Management and administration
- Respects procedures governing invoicing and cash operations.
- Manages the cash under his/her responsibility
- May be asked to prepare and send reminder invoices to debtors”
Yêu cầu
- Vocational diploma or degree in hospitality – food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
- Computer literate (Windows environment)
- Fluent in the national language, business English
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
Quyền lợi
- Competitive salary and benefits
- Parking free
- Hotel Meal
- Hotel Uniform
- Annual outing trip
- Accor’s training course
